Isuzu Warranties
While we’re confident that our trucks are built to last, even great workhorses need help at times.
6 Year Factory Warranty.
While we’re confident that our trucks are built to last, even great workhorses need help at times. That’s why our industry leading warranty support package includes a 6 year factory warranty, covering the cab and chassis. And any Ready-to-Work truck bodies, all AWD/4x4 models and any models operating under harsh applications are still covered by our original 3 year factory warranty.
3 Year Parts & Service Warranty.
All Isuzu Genuine Parts / Accessories and Approved Parts Range comes with a 3 year parts and service (labour) warranty when fitted by an Isuzu Dealership or Authorised Service and Parts Outlet. Our Isuzu Best Value Parts range for older truck models come standard with a 1 year parts and service warranty.
Truck Warranty
| WARRANTIES † |
N SERIES NLS, NPS |
N SERIES NLR, NMR, NNR, NPR, NQR |
F SERIES FSS, FTS |
F SERIES FRR, FRD, FSR, FSD, FTR |
FV SERIES FVR, FVD, FVM, FVL, FVZ, FVY |
FX/FY SERIES FXR, FXD, GXD, FXL, FXZ, FXY, FYJ, FYH, FYX |
GIGA SERIES CXY, CXZ, EXY, GIGA MAX |
|---|---|---|---|---|---|---|---|
|
VEHICLE |
MY21 3 YEARS or 150,000km |
MY21 6 YEARS or 250,000km (Cab Chassis) |
MY22 3 YEARS or 200,000km |
MY22 6 YEARS or 300,000km |
MY22 6 YEARS or 500,000km or 8,000 hours |
MY22 6 YEARS or 600,000km or 10,000 hours |
3 YEARS or 500,000km or 6,500 hours |
| Pre-MY21 3 YEARS or 100,000km or 2,000 hours |
Pre-MY21 3 YEARS or 100,000km or 2,000 hours |
Pre-MY22 3 YEARS or 150,000km or 2,500 hours |
Pre-MY22 3 YEARS or 150,000km or 2,500 hours |
Pre-MY22 3 YEARS or 200,000km or 3,000 hours |
Pre-MY22 3 YEARS or 250,000km or 4,000 hours |
||
| ENGINE | MY21 3 YEARS or 150,000km |
MY21 6 YEARS or 250,000km (Cab Chassis) |
MY22 6 YEARS or 500,000km or 8,000 hours |
MY22 6 YEARS or 200,000km |
MY22 6 YEARS or 500,000km or 8,000 hours |
MY22 6 YEARS or 600,000km or 10,000 hours |
5 YEARS or 750,000km or 10,000 hours |
| Pre-MY21 3 YEARS or 100,000km or 2,000 hours |
Pre-MY21 3 YEARS or 100,000km or 2,000 hours |
Pre-MY22 3 YEARS or 200,000km or 3,000 hours |
Pre-MY22 3 YEARS or 150,000km or 2,500 hours |
Pre-MY22 3 YEARS or 200,000km or 3,000 hours |
Pre-MY22 3 YEARS or 250,000km or 4,000 hours |
||
| EXTENDED WARRANTY OPTIONS* | On Application | On Application for pre-MY21 models |
On Application | On Application for pre-MY22models, |
On Application for pre-MY22 models, |
On Application for pre-MY22models, |
Not Applicable |
| Not Applicable on MY21 models |
Not Applicable on MY22 models |
Not Applicable on MY22 models |
Not Applicable on MY22 models |
||||
| SPECIAL CONDITIONS | N/A | Harsh Application Warranty Agitator / Compactor 3 Years 150,000 klm’s No hours stipulation Maintained in line with hours schedule Agitator application must adhere to IAL bodybuilders guide mandate on chassis paint |
N/A | Harsh Application Warranty Agitator / Compactor 3 Years 200,000 klm’s No hours stipulation Maintained in line with hours schedule Agitator application must adhere to IAL bodybuilders guide mandate on chassis paint |
Harsh Application Warranty Agitator / Compactor3 Years 200,000 klm’s No hours stipulation Maintained in line with hours schedule Agitator application must adhere to IAL bodybuilders guide mandate on chassis paint |
Harsh Application Warranty Agitator / Compactor 3 Years 300,000 klm’s No hours stipulation Maintained in line with hours schedule Agitator application must adhere to IAL bodybuilders guide mandate on chassis paint |
N/A |
| † From delivery. * Extended warranty available at extra cost. Conditions apply. |
† From delivery. * Extended warranty available at extra cost on pre-MY21 models. Conditions apply. |
† From delivery. * Extended warranty available at extra cost on pre-MY22 models. Conditions apply. |
† From delivery. * Extended warranty available at extra cost on pre-MY22 models. Conditions apply. |
† From delivery. * Extended warranty available at extra cost on pre-MY22 models. Conditions apply. |
† From delivery. * Extended warranty available at extra cost on pre-MY22 models. Conditions apply. |
* Engine warranty in the 4th and 5th year is limited to cylinder block, cylinder head and crankshaft. |
Isuzu Trained Technicians
When you buy an Isuzu, you can rest easy knowing our technicians are trained in-house and are Isuzu specialists. They have access to the latest diagnostic equipment, product information and factory service support.
There when you need us.
Parts Distribution Centre
With a National Parts Distribution Centre and Dealer parts stock, we make it easy to get the parts you need. By using common parts across truck models, we’re able to offer consistent availability., we even offer overnight delivery to key locations across Australia.
Parts & Service Warranty
| Parts & Accessories installed by an IAL Approved Dealership into: (Parts and Labour) | A installed by a non-IAL Approved Dealership into: (Parts) | ||
|---|---|---|---|
| Isuzu Trucks | Non-Isuzu branded vehicle | Isuzu Trucks | |
| Genuine Isuzu Parts & Accessories | 3 years | 12 months | 12 months |
| Non-Isuzu OEM Parts & Accessories | 3 years | 12 months | 12 months |
| Isuzu BVP | 12 months | 12 months | 12 months |
Parts & Service Terms & Conditions
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods.If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.This warranty is given by Isuzu Australia Limited, ABN 97 006 962 572 ("IAL") whose business address is 66 Foundation Rd, Truganina VIC 3029. IAL's telephone number is 1800 035 640.The benefits conferred by this warranty are in addition to all other rights and remedies in respect of the product (or service) which the consumer has under the Australian Consumer Law and any other law in relation to goods and services to which this warranty relates.
Care. It’s what we do.
At Isuzu we always pride ourselves on our level of customer care. That’s one thing that will never change. So, we’ve challenged ourselves to always listen to customer needs, invest in new initiatives, new technologies and to implement new practices that will continue to make Isuzu Care the benchmark. And that’s a commitment we take very seriously.
Learn More6 Year 24/7 Roadside Assist.
Isuzu Assist is a 6 year, 24-hour roadside assistance program that comes as standard with our trucks. It’s delivered throughout Australia via a highly trained team of technicians and recovery operators. So, whatever your business needs, it's reassuring to know that Isuzu is only a phone call away. All AWD/4x4 models and any models operating under harsh applications are covered by 3 year 24/7 Roadside Assist.
LEARN MOREService Agreements.
If there’s one headache that no business wants, it’s getting hit with an unexpected bill. But with an Isuzu service agreement, you can flatten your truck servicing costs into a predictable monthly payment (or upfront fee with Isuzu Essentials).
Learn MoreWe have a range of warranties to go with our extensive range of trucks. You can find out which one(s) might apply to the model and make of your truck in our warranty table above.
The details of your warranty will also be emailed to you when you purchase your truck.
The 6-year factory warranty only applies for certain models (listed in the warranty table above).
These warranties last for 6 years, or a certain number of kilometres of hours driven—whichever is reached first. This kilometre limit varies on the model and can range from 100,000-250,000km.
Exceptions also apply when the truck is used for agitator or compactor purposes. In these cases, the warranty will only last for 3 years or a kilometre limit of 150,000-300,000km (depending on the model).
All Isuzu trucks come standard with roadside assist for the term of your factory warranty.
The warranty period for any genuine Isuzu part will be 3 years if it’s fitted at an Isuzu dealership and 1 year if it’s fitted elsewhere.
You’ll be contacted prior to the expiry date of your roadside assistance with information on how to extend. Alternatively, you can call 1800 947 898, or visit our website.
Take the next step.
Warranty Terms & Conditions
P&A means Genuine IAL approved Parts & Accessories;
Dealer means an IAL Approved Dealer;
ASPO means IAL Authorised Service and Parts Outlet;
Non-Isuzu OEM means Original Equipment Manufacturer parts and accessories; (Meritor and Eaton) and,
BVP means Genuine IAL parts and accessories marketed as "Best Value Parts".
IAL warrants P&A for theperiodsand on the conditions set out in the table below. There are nodistancelimits.
P&A installed by a Dealer or ASPO to a new Isuzu Truck, prior to delivery, are covered by IAL's factory-warranty of 3 years.
The warranty covers the correction of defects in any P&A, by repair or at IAL’s option by replacement, during the relevant warranty period.
A receipt, or other proof of purchase, should be provided to verify the date that any P&A were purchased. It is the date of purchase that is relevant when calculating a period, not when the P&A were installed.
Any P&A or parts or accessories not approved by IAL, or not conforming to IAL factory specifications and all costs in connection such with the fitting, removal, installation or reinstallation of such parts and accessories do not have any IAL warranty. For more information on IAL specifications, please contact IAL directly.
Parts and accessories that are not distributed by IAL, including counterfeit or previously repaired parts resold as new items, are also not covered by any IAL warranty.
If P&A are used in an application other than was designed or intended by IAL, no warranty applies unless previously advised by IAL, in writing.
The tyres (and tubes where applicable) are not covered by this warranty. However, they may be covered by the relevant manufacturer.
Batteries are warranted for 12 months from date of purchase. However, the relevant manufacturer may have an additional warranty period.
Damage - The warranty does not in any way cover the following causes of damage:
Damage caused by an accident, fire, theft or moving objects striking the vehicle.
Damage caused by industrial fallout, chemicals or sealants.
Damage caused by atmospheric fallout or flood, hail, salt, etc.
Maintenance items - Service items such as brake/clutch adjustment, replacement of filters, wiper rubbers, etc., which are required as part of normal vehicle maintenance, (refer Maintenance Schedule). These items will be covered to the extent of manufacturer defect.
Misuse - The warranty does not cover damage caused by:
Misuse or abuse of the vehicle or part such as by racing, overloading, misapplication of the part, or by neglect etc,.
Operation of the vehicle or part after it is known to be defective.
Failure to carry out proper servicing or maintenance.
Use of incorrect types and grades of fuel, oil, coolant or lubricants.
Alteration or modification of the vehicle or part by any party not authorised by Isuzu.
Failure to mount body/equipment or part in accordance with Isuzu recommendations.
The fitting of parts or accessories not marketed by Isuzu.
Cosmetic or surface corrosion resulting from scratches, stone chips, etc.
Any work carried out on the vehicle by someone other than an authorised Isuzu Truck Dealer, being the reasonable cause of the failure.
The part being used in an application other than for which it was designed.
P&A installed after new vehicle delivery by a Dealer or ASPO are covered by a 3 year warranty.(Parts & Labour)
Where P&A are installed by a Dealer or ASPO into a non-Isuzu branded vehicle (eg. Hino, Fuso, etc.), the warranty period is 12 months.(Parts & Labour)
P&A installed by anybody other than a Dealer or ASPO are covered under a 12 month partonly warranty (No Labour).
IAL's warranty extends to Non-Isuzu OEM fitted to Isuzu Trucks and other vehicles, and includes Eaton and Meritor parts.
IAL's warranty for Isuzu Trucks fitted with Non-Isuzu OEM by a Dealer or ASPO is 3 years.(Parts & Labour)
Where Non-Isuzu OEM are fitted into a vehicle that is not an Isuzu Truck by a Dealer or ASPO, the warranty period is 12 months (Parts & Labour).
Where OEM are fitted into any vehicle, including an Isuzu Truck, by anybody other than a Dealer or ASPO, the warranty period is 12 months (Parts Only - No Labour).
BVP are quality goods produced for owners of older model Isuzu trucks that are no longer covered by IAL's factory-warranty.
IAL warrants all BVP purchased from and fitted by a Dealer or ASPO to any vehicle for a period of 12 months, (Parts & Labour).
IAL warrants all BVP purchased from a Dealer or ASPO for a period of 12 months (Parts Only).